Shipping policy

At UrbanJewelHub, we understand that a good shopping experience continues beyond checkout. Coffee filters and teapots should arrive ready for their intended use, with sufficient protection during transportation and clear information about delivery expectations.

This Shipping Policy explains how we process orders, calculate shipping charges, provide tracking information, and assist customers when a package is delayed or arrives with a problem.

4.1 Order Processing

Orders are generally prepared for shipment within 1–3 business days after successful payment confirmation.

Processing includes order verification, inventory checks, preparation, packaging, and handoff to the shipping provider.

Business days generally exclude weekends and applicable holidays. Processing may take longer during periods of unusually high order volume, inventory interruptions, severe weather, or other unexpected operational circumstances.

An order confirmation does not necessarily mean the package has already been shipped.

4.2 Shipping Fees

Our standard shipping charges are structured as follows:

Orders of $10.00 or more

Free shipping

Orders under $10.00

$5.99

Shipping charge per order, as displayed at checkout.

The applicable shipping fee will be displayed before you complete your purchase. If a promotion or special checkout offer changes the standard arrangement, the terms disclosed for that offer will apply.

4.3 Estimated Delivery Time

After an order has been processed and dispatched, delivery generally takes an estimated 5–10 business days.

The total time from purchase to arrival therefore includes both order processing and transit.

Delivery estimates are provided for planning purposes and are not guarantees of a specific arrival date. Actual transit times may vary based on destination, carrier capacity, weather, holidays, and other circumstances.

4.4 Packaging and Product Protection

Coffee filters and teapots may have different packaging requirements. Where appropriate, we aim to use suitable packaging materials to help protect products against movement, pressure, and ordinary handling during transit.

Customers should inspect the package after delivery. If a teapot is cracked, a component is broken, or an item appears damaged, please contact customer service promptly with photographs and your order number.

4.5 Shipping Confirmation and Tracking

When tracking information is available, it will be provided through the order communication method supported by our store.

Tracking updates may not appear immediately after a label is created. It can take time for a carrier to receive the parcel and record the first scan.

If tracking has not updated for an extended period, contact us so we can help review the shipment status.

4.6 Address Accuracy

Customers should carefully check their shipping information before placing an order, including:

Recipient name.
Street address and unit number.
City, state, and ZIP code.
Contact details when requested.

If you discover an error, contact us immediately. We will try to correct it before dispatch, but changes cannot be guaranteed once a parcel has been handed to a carrier.

Additional costs or delays resulting from an incorrect address may depend on the carrier's available services and the circumstances of the shipment.

4.7 Delayed Shipments

Delivery may be affected by circumstances such as severe weather, carrier service interruptions, peak-season congestion, transportation disruptions, or other events beyond our reasonable control.

If your package is delayed, please contact [email protected] with your order number. We will review the available tracking information and assist with appropriate follow-up.

An unexpected delay does not automatically mean an order is lost. We will assess the circumstances before determining the appropriate next step.

4.8 Lost Packages

If tracking indicates that a package is lost, or a shipment has remained unresolved beyond a reasonable period, please notify us.

We may contact the carrier, review delivery records, or request additional information to investigate. Depending on the findings and applicable obligations, we may arrange a replacement or refund.

A carrier's “delivered” scan may require additional investigation if the customer cannot locate the parcel. Please verify the delivery address and check with household members or the relevant delivery location where appropriate.

4.9 Incorrect or Damaged Deliveries

If you receive the wrong product, a missing item, or a damaged shipment, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when useful. We will review the claim and explain the available resolution.

We will not require customers to accept a materially incorrect or defective product merely because the package has already been delivered.

4.10 Partial Shipments and Inventory Issues

If an order contains multiple products, availability or fulfillment arrangements may occasionally affect how it is shipped.

If a product becomes unavailable after an order is placed, we will review the situation and communicate the available options. Where an order is canceled or a paid item cannot be supplied, an appropriate refund will be arranged.

4.11 Shipping Fees on Returns

Shipping charges for ordinary change-of-mind returns are addressed in our Return and Refund Policy.

Where a return is necessary because of our fulfillment error or a defective product, we will assess responsibility for return shipping and provide the appropriate arrangement under our policy and applicable law.