Refund policy

At UrbanJewelHub, we believe that preparing coffee and tea should be a pleasant, uncomplicated part of everyday life. Whether you are selecting a coffee filter for your morning routine or a teapot for a relaxing afternoon, we want your purchase to arrive in satisfactory condition and match the product information presented on our website.

We understand that an item may occasionally arrive damaged, prove unsuitable for your needs, or differ from what you expected. This Return and Refund Policy explains how to request a return, which conditions apply, how refunds are processed, and what assistance is available when an order does not go as planned.

This policy applies to purchases made directly through https://www.urbanjewelhub.website/.

1.1 Return Window

Customers may request a return within 30 calendar days after delivery.

To help us process your request efficiently, please contact our customer service team within this period and explain the reason for the return. We will review the request and provide the applicable return instructions.

Submitting a request within the return window does not automatically guarantee approval. Returned merchandise must satisfy the conditions described in this policy, subject to applicable consumer protection laws.

1.2 Conditions for Eligible Returns

To qualify for a standard return, a product should meet the following requirements:

It must be unused and in its original, resalable condition.
It should include the original packaging, labels, protective inserts, and accessories supplied with the order.
It must not show evidence of washing, brewing, food or beverage residue, physical alteration, or avoidable damage.
The customer must provide a valid order number or other reasonable proof of purchase.
The return request must be submitted within the applicable return period.

Because coffee filters and teapots may come into contact with food or beverages, we pay particular attention to cleanliness and product condition. Items that have been used for brewing or drinking may be ineligible for a standard change-of-mind return when they cannot reasonably be resold for hygiene or quality reasons.

This restriction does not eliminate any rights that customers may have regarding defective, damaged, misdescribed, or incorrectly supplied products.

1.3 Products That May Not Qualify for a Standard Return

A standard return may be declined when:

The product has been used, stained, or contaminated.
The item has been damaged through improper handling after delivery.
Essential components or original packaging are missing.
The product has been modified or repaired without authorization.
The return request falls outside the stated return period and no legal exception applies.

If a product is defective or does not conform to its description, please contact us even if it does not meet the usual conditions for a change-of-mind return. We will assess the issue based on the circumstances and applicable law.

1.4 How to Request a Return

Please follow these steps to initiate a return:

Contact our support team. Email [email protected] with the subject line “Return Request.”
Identify your purchase. Include your full name, order number, and the name of the coffee filter or teapot you wish to return.
Explain the reason. Let us know whether the item is unwanted, damaged, defective, incorrect, or materially different from its description.
Provide supporting photographs when appropriate. Images of the item, packaging, or damage can help us evaluate the request.
Wait for return instructions. We will review the information and explain the next steps, including the correct return destination if the request is approved.

Please do not send a product to our business address without first receiving return instructions. This helps prevent parcels from being misdirected or delayed.

1.5 Return Shipping Costs

For standard returns due to a change of mind or a preference-related reason, the customer is generally responsible for the cost of return shipping.

If the return is necessary because we shipped the wrong item, the product arrived damaged, or the item has a confirmed defect, we will review the circumstances and provide an appropriate remedy. Where the issue is attributable to us, we will cover reasonable return shipping costs or provide an alternative return arrangement, as applicable.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been resolved.

1.6 Damaged, Defective, or Incorrect Products

Please inspect your package after delivery. If your teapot arrives with a crack, a handle is broken, a coffee filter is damaged, or you receive a product different from the one ordered, contact us as soon as reasonably possible.

Please include:

Your order number.
A clear description of the issue.
Photographs of the product and any visible packaging damage.
A description of the solution you would prefer, if applicable.

After reviewing the circumstances, UrbanJewelHub may offer a replacement, refund, or another reasonable resolution. The remedy will depend on product availability, the nature of the problem, and applicable law.

Please do not discard a damaged item or its packaging until we have had a reasonable opportunity to review the matter, unless keeping it would create a safety concern.

1.7 Refund Approval and Processing

Once an authorized return is received, we will inspect the item and notify you of the outcome.

If the refund is approved:

The refund will ordinarily be issued to the original payment method.
We generally initiate the refund within 5–10 business days after return approval.
Your bank, card issuer, or payment provider may require additional time to post the funds.
We will communicate any material issue that affects the processing of your refund.

If a refund has been approved but has not appeared after a reasonable processing period, please contact us with your order number so we can help investigate.

1.8 Original Shipping Charges

For an ordinary change-of-mind return, any original shipping charge may be non-refundable, where permitted by law.

If your order qualified for free shipping, no original shipping fee will have been charged for that order. If a return results from our error, a defective product, or another circumstance requiring reimbursement, the applicable refund will be assessed in accordance with the law and the facts of the transaction.

1.9 Exchanges

If you would prefer a different coffee filter or teapot, contact our customer service team before returning the original product.

Exchanges depend on stock availability and product eligibility. We may ask you to return the original item first and place a new order for the replacement. If the original product is defective or incorrectly supplied, we will explain any applicable replacement arrangements.

1.10 Cancellations and Orders Already Shipped

If you need to cancel an order, contact us as soon as possible after placing it. We will make reasonable efforts to stop an order that has not entered processing or shipment, but cancellation cannot be guaranteed once fulfillment has begun.

If the order has already shipped, you may need to follow the return procedure after delivery.

1.11 Florida Consumer Protection

UrbanJewelHub intends this policy to provide clear, accessible information about its return and refund practices. We will administer returns consistently with applicable federal law and Florida law, including relevant requirements concerning disclosure of retail refund policies.

Nothing in this policy is intended to waive a non-waivable consumer right or to prevent a customer from seeking a remedy available under applicable law.

1.12 Contact for Returns and Refunds

For assistance with returns, replacements, or refund status, please contact:

UrbanJewelHub Customer Service Email: [email protected] Company: CRM ACQUISITION CO. Address: 125 NE 119TH STREET, NORTH MIAMI, FL 33161, United States