Contact information

At UrbanJewelHub, we believe customer service should be approachable, clear, and helpful. Whether you have a question about a coffee filter, need assistance choosing a teapot, want to confirm shipping details, or require help with a return, our customer support channel is available for your inquiry.

5.1 Business Details

Legal business name

CRM ACQUISITION CO.



Business address

125 NE 119TH STREET NORTH MIAMI, FL 33161 United States


Customer service email

[email protected]

Copy email address

Contact person

ALANA MARIE WATERMAN

5.2 Customer Support Services

You may contact us regarding:

  • Product descriptions, specifications, and availability.

  • Questions about coffee filters and teapots.

  • Order confirmations and payment concerns.

  • Shipping fees, tracking, and delivery delays.

  • Returns, refunds, replacements, and damaged products.

  • Privacy questions and requests.

  • Website terms, legal notices, or general business inquiries.

5.3 How to Contact Us Efficiently

To help us locate your order and respond accurately, please include your order number when your inquiry concerns a purchase.

For return or damage requests, describe the issue clearly and attach photographs where appropriate. Please do not include full payment card numbers, passwords, or other sensitive authentication information in your email.

Use a descriptive subject line, such as “Shipping Inquiry,” “Refund Request,” or “Product Question,” so your message can be directed to the appropriate support process.

5.4 Response Time

We aim to respond to customer inquiries within 1–3 business days. This is a service goal rather than a guaranteed response deadline. Complex cases, high inquiry volumes, and third-party investigations may require additional time.

If an issue involves a time-sensitive order change, please contact us as early as possible.

5.5 Mailing Address and Returns

Our business address is:

CRM ACQUISITION CO. 125 NE 119TH STREET NORTH MIAMI, FL 33161 United States

Please do not send a return package to this address until our customer service team has confirmed the appropriate return instructions. The correct return arrangements may depend on the product and the reason for the return.

5.6 Our Commitment

We aim to provide professional and respectful assistance, communicate relevant information clearly, and review customer concerns fairly.

For all inquiries, please email [email protected].